Our Frequently Asked Questions

How do I get after hours care ?

Please call  our House Call Doctor Service on 13 55 66 

They visit patients at home from 6 pm Monday to Friday

From 1200 Saturday and all day Sunday and all Public Holidays

How will I get my test results ?

Test results are not routinely given over the phone.   Your doctor will advise when they expect to receive results.

If a follow up appointment is necessary, Rosslea Medical Centre staff will contact you.

How can I give feedback or make a complaint ?

If you have any comments, complaints, or criticisms or just a good idea, please fill in a suggestion form located near the front reception counter. Alternatively, please ask to speak to the Practice Manager who is available at all times or feel free to call and speak to her on the Practice number 07 4758 0500

In the event of a complaint not being able to be resolved after discussion with the Practice Manager and/or Doctor please contact The Office of the Health Ombudsman on 133646 or email: complaints@oho.qld.gov.au

What are our Fees & Billing Policy ?

Rosslea Medical Centre is not a bulk-billing practice. Fees are payable at the time of consultation by cash, cheque or card (Bankcard, Mastercard, Visa or EFTPOS).
Medicare refund is available at the time of payment. We accept all DVA card holders. Our current schedule of fees is displayed in the reception area & waiting room. A standard consult is $75.00, an initial consult may require a longer appointment & would incur a fee of $120.00. Other services that may be ordered by the doctor for your health care, including ECG’s & Spirometry’s, these are charged separately to the consultation fee. Any alternate method of billing to those displayed will be at the discretion of each individual doctor. Work Cover, Private Medicals will also incur a Fee please ask Reception for these Fees. Failure to attend a booked appointment may incur a charge of $25.00. Fee charges are displayed below and in the reception & waiting areas. If you have any difficulty in paying our fees, please feel free to discuss this with your Doctor or the Practice Manager.

PRACTICE FEES

 Standard consultation        $75.00        Rebate    $37.60 

 Long consultation                 $120.00     Rebate    $72.80

Extended consultation         $180.00     Rebate    $107.15

Fee’s subject to change at the doctor’s discretion

 Bowen Road Skin Clinic Fees Dr Simon Chin

 Full Skin Check Standard                 $100.00    Rebate  $21.00

 Pension/Concession/Children       $ 70.00    Rebate   $21.00

 Full Skin Check Long Consult         $120.00    Rebate  $38.00

 Pension/Concession/Children       $  80.00      Rebate   $38.00

 Limited Skin Check/Review            $   70.00    Rebate    $21.00

 Pension/Concession/Children       $   55.00    Rebate    $21.00

Fee’s subject to change at the doctor’s discretion

Are you a training practice ?

Rosslea Medical centre is a Training Practice of the Royal Australian College of General Practitioners (RACGP) and ACCRM.

We usually have one of the program Doctors with us. These doctors are fully qualified practitioners who are studying for a higher qualification in General Practice.
We also participate in the training of medical students and nursing students. There will be a sign on the front counter making you aware, and our Receptionists will advise you as you arrive. Please inform us when you are booking in if you don’t wish for a student to be involved in your care.

Telephone Access?

Should you need to speak to your GP via the telephone and he/she is with a patient, you will be put through to the Practice Nurse. The Nurse will relay the message to the GP. Either the Nurse or GP will return your call as soon as practicable.

How to obtain a Prescription?

Prescriptions should be requested at time of consultation. Remaining up to date with your medications is your responsibility. Should you require an urgent prescription, a script only appointment will be available. Out of consultation, scripts are at doctors discretion, they will require 48 hours processing time & attract a cost of $15.00.

Video Consultations?

Here at Rosslea Medical Centre we have the facilities to conduct a video consultation between you and your specialist. If you are interested in this service, please discuss it with one of our doctors during your appointment.